Refund policy

Castlier 120-Day Satisfaction Guarantee

Buy with Confidence. Wear with Pride.
At Castlier, we are committed to delivering premium genuine leather craftsmanship. If for any reason you are not fully satisfied, we offer a 120-Day Money Back Guarantee under the terms below.

Eligibility for Return (Money Back)
You may request a return within 120 days of delivery if:
The product is unused and in original condition
The belt has not been cut or altered
Original packaging is included
Proof of purchase is available
Once received and inspected, refunds will be processed within 5–7 business days via original payment method (or bank transfer for COD orders).

Note:
Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item is defective.

Easy Replacement Guarantee
We offer a free replacement in case of:
Manufacturing defects
Damage during delivery
Incorrect item received
Replacement requests must be made within 7 days of delivery with clear photos as proof.
If the belt size was incorrectly selected by the customer, size replacement is available, but courier charges may apply.

Non-Returnable Situations
We cannot accept returns if:
The belt has been cut/trimmed
Product shows clear signs of wear
Request is made after 120 days.

How to Initiate a Return
To start a return or replacement request:
📧 castlierofficial@gmail.com
📞 03355113121
Our support team will guide you through the simple return process